Refund and Returns Policy

Shoptserends Refund & Returns Policy

At Shoptserends, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to help make it right. Please take a moment to review our refund and return guidelines below.

Returns:

Eligibility for Returns:

• Items are eligible for return within 30 days of the purchase date.
• To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
• Non-returnable items include:
  • Customized or personalized products
  • Gift cards
  • Final sale or clearance items

How to Return:

1. Contact Us: Reach out to our customer service team at [email protected] or call us at +1 662-285-8021 within 30 days of receiving your order. Please include your order number and reason for return.
2. Return Authorization: Once we approve your return, we will send you instructions on how to send the item back to us.
3. Shipping Costs: You are responsible for the return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service to ensure your return arrives safely.

Refund Process:

• After we receive the returned item and inspect its condition, we will process your refund.
• Refunds will be issued to the original payment method used at the time of purchase.
• Please note, it may take 5-7 business days for the refund to appear on your statement, depending on your bank or credit card provider.

Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order for the desired item.

Damaged or Incorrect Items:

• If you received a damaged or incorrect item, please contact us immediately. We’ll take care of return shipping costs and offer a replacement or full refund.
• To expedite this process, please provide photos of the damaged or incorrect item.

Order Cancellations:

• Orders can be canceled within 24 hours of placing the order. After 24 hours, the order will be processed and shipped according to our standard shipping policy.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please don’t hesitate to contact us:

• Email: [email protected]
• Phone: +1 662-285-8021
• Phone: 11024 Hickorywood Lane, Coeburn, VA 24230, United States